Shipping, Return & Refund

SHIPPING POLICY

Order Processing

  • Orders are typically processed within 24-48 hours (Monday–Friday), excluding U.S. public holidays.
  • If there are any issues processing your order, we will contact you.
  • Orders will only be shipped to valid residential or business addresses. If potential fraud is detected, shipment may be delayed until the order is verified.
  • We reserve the right to cancel any order suspected of fraudulent activity.

Shipping

  • Shipping is available within the contiguous United States only (48 states)
  • Alaska and Hawaii are excluded

Shipping Rates

  • Free shipping on orders over $75
  • $6.99 flat-rate Ground shipping for orders up to $75

Shipping thresholds are calculated before tax and after discounts.

REFUND AND RETURNS POLICY

To initiate a return, please email us at contact@lumensoul.com

  • Free returns with no restocking fee. Customers are responsible for return shipping costs.
  • Returns must be approved by customer support before being sent back. Items returned without prior authorization may not be accepted.
  • Refunds will be issued after the returned item is received and inspected. Please allow 5–7 business days for processing after the item is received.
  • The return policy is valid for 30 days from the date of purchase. Returns or exchanges cannot be accepted after this period.

Return Eligibility

To qualify for a return, the item must:

  • Be unused and in the same condition as received
  • Be in the original packaging
  • Include a receipt or proof of purchase

Partial Refunds

Partial refunds may be issued for items that:

  • Are not in their original condition
  • Are damaged
  • Are missing parts not caused by our error

Once the return is received and inspected, you will receive an email confirmation. If approved, the refund will be processed to the original payment method.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as posting times may vary.
  3. Contact your bank, as additional processing time may apply.

If the refund still has not appeared, please contact contact@lumensoul.com

Sale Items

Only regular-priced items are eligible for refunds.
All sale items are final sale and cannot be returned or refunded.

Exchanges

Items may be exchanged only if defective or damaged.

To request an exchange for the same item, contact contact@lumensoul.com
If approved, further instructions will be provided.

Gifts

If an item was marked as a gift, returns may be issued as store credit to the gift recipient.
The recipient must create a customer account to receive the credit.

If you have questions, please contact contact@lumensoul.com