Frequent Asked Questions
What are LumenSoul candles made of?
LumenSoul candles are handcrafted using premium natural soy and coconut wax blends and high-quality fragrance oils. Our candles are designed to burn cleanly and safely without paraffin, synthetic dyes, or harsh chemicals.
Are your candles hand-poured?
Yes. Each LumenSoul candle is carefully hand-poured in small batches to ensure quality, consistency, and attention to detail.
How long do LumenSoul candles burn?
Burn time depends on the candle size. Our standard 8 oz candles typically burn for approximately 40 hours when used according to proper candle care instructions.
How can I get the best burn from my candle?
For the first burn, allow the candle to melt across the entire surface of the jar (usually 2–3 hours). Always trim the wick to about 1/4 inch before lighting to promote an even, clean burn.
Why should I trim the wick?
Trimming the wick helps prevent excessive soot, uneven burning, and large flames. It also extends the life of your candle.
Are LumenSoul candles safe for indoor use?
Yes. Our candles are made with carefully selected ingredients designed for safe indoor use when burned according to recommended candle safety practices.
Do you offer candles as gifts?
Yes. LumenSoul candles are designed to be a thoughtful gift. Our elegant packaging makes them ideal for birthdays, holidays, and special occasions.
Do you accept returns or exchanges?
Yes. We accept returns within 30 days of purchase, provided the candle is unused and in its original packaging. Customers are responsible for return shipping costs.
Do you ship internationally?
Currently, LumenSoul primarily ships within the United States. International shipping availability may expand in the future.
How should I store my candles?
Store candles in a cool, dry place away from direct sunlight to preserve fragrance quality and wax integrity.
Do you have a physical store?
Currently, we operate exclusively online. This allows us to offer a wider range of products and ship them directly to your door.
How can I stay updated on new products and promotions?
You can stay updated by subscribing to our newsletter, following us on social media, and checking our website regularly for the latest news, promotions, and product launches.